What should I do? How will I know when there is new information in M圜hart? Why can’t I see my health information in M圜hart from doctors who aren’t affiliated with Allegheny Health Network? Other than my doctors, who can access my health record? Managing My Record Where can I update my personal information (e.g., home address, e-mail, mobile phone number, or change my password)? My Messages When I send a message to my doctor, when can I expect a reply? My Appointments How do I make appointments using M圜hart? Can I cancel or change an appointment on M圜hart? Can I be put on a Wait List for an earlier appointment? Why don’t I see my doctor listed when I try to schedule an appointment? Will M圜hart send me appointment reminders? My Bills How do I pay my bill on M圜hart? After I pay my bill, how quickly will Allegheny Health Network update my account? Family Access What is Family/Proxy Access? Where can I find 13 - 17 Proxy regulations? Do I need an Allegheny Health Network health record to be someone else’s Proxy? Can I invite someone to be my Proxy from M圜hart? How long will my Proxy/family have access to my record? I don't want/need a Proxy to access my health information through M圜hart anymore. Enrollment Questions Who can have a M圜hart account? Can my child have a M圜hart account? Can I use M圜hart for an urgent medical question? Do all Allegheny Health Network providers and facilities use M圜hart? Can I ask questions regarding a family member from my M圜hart account? Can my family member and I share one M圜hart account? Can I access my child’s health information on M圜hart? Can I view a family member's health record in M圜hart? My Health Record What parts of my health record can I see in M圜hart? When will my test results be available in M圜hart? Why aren't some test results available in M圜hart? Some of my health information on M圜hart isn’t correct.
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